BMV Customer Service Representative
State of Indiana
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Benefits offered by this job
Job summary
The State of Indiana is seeking a Customer Service Representative for the Bureau of Motor Vehicles in Indianapolis. You will serve as the frontline contact, delivering timely, accurate assistance to Hoosiers with a broad range of BMV needs.
Responsibilities include handling cash and card transactions, supporting daily branch operations, and resolving issues in collaboration with leadership. A high school diploma and strong communication skills are required.
Qualifications
- Proven ability to communicate clearly with customers and colleagues.
- Ability to troubleshoot and resolve issues with sound judgment.
- Experience processing cash and card transactions in a fast-paced environment.
- Willingness to travel up to 20% for branch locations, training, or events.
Responsibilities
- Conduct customer transactions accurately using established procedures.
- Answer questions and provide helpful guidance to Hoosiers.
- Assist with opening and closing the branch.
- Check transactions for accuracy and proper accounting.
- Collaborate with leadership to resolve escalated concerns and system issues.
- File applications and maintain orderly paperwork throughout the day.
Skills
Education
Job description
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.
Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.
This position serves in the Indianapolis, Indiana, East BMV Branch Office. Branch hours are:
- Sunday: Closed
- Monday: Closed
- Tuesday: 9:00 am - 6:30 pm
- Wednesday: 9:00 am - 5:00 pm
- Thursday: 9:00 am - 5:00 pm
- Friday: 9:00 am - 5:00 pm
- Saturday: 9:00 am - 12:30 pm
The salary for this position traditionally starts at $29,588.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
The essential functions of this role are:
- Use your job knowledge to conduct customer transactions.
- Answer customer questions and provide guidance.
- Assist with the daily opening and closing of the branch.
- Check transactions to ensure accuracy, timeliness, and proper accounting.
- Work with leadership to resolve escalated customer concerns and system problems.
- File applications as completed throughout the day.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
Individuals in this role should minimally be able to articulate or demonstrate the following:
- Top-notch communication skills.
- A high level of critical thinking and the ability to troubleshoot.
- Ability to process cash and card transactions.
- Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.
- Ability to perform essential functions with or without reasonable accommodation.
A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
This role may be utilized in a supervisory capacity based on agency needs.
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov .
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