BMV Intermittent Customer Service Representative

State of Indiana; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

State of Indiana's Bureau of Motor Vehicles in Indianapolis is seeking a Customer Service Representative for an intermittent, seasonal role at the West BMV Branch. You will handle customer transactions, provide guidance, and support branch opening/closing, with scheduling determined by supervision.

The position starts at $15.17 per hour, requires strong communication and basic computer skills, and does not offer benefits due to its seasonal status.

Qualifications

• High school diploma or equivalent; degree not required.
• Strong customer service experience.
• Ability to process cash and card transactions.
• Willingness to travel up to 20% to branch locations, training, or community activities.

Responsibilities

• Conduct customer transactions using job knowledge.
• Answer customer questions and provide guidance.
• Assist with daily opening and closing of the branch.
• Check transactions for accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

Skills

Critical thinking

Cash handling

Travel

Customer service

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Location: Indianapolis, IN, US, 46224

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.

This intermittent position will serve at the Indianapolis, Indiana, West BMV Branch Office. Your work schedule will be determined by the supervisor and will be within these branch hours:

• Sunday: Closed
• Monday: Closed
• Wednesday: 9:00 am - 5:00 pm
• Saturday: 9:00 - 12:30 pm

Pay Rate:

This position traditionally starts at an hourly rate of $15.17.

A Day in the Life

The essential functions of this role are:

• Use your job knowledge to conduct customer transactions.
• Answer customer’s questions and provide guidance.
• Assist with the daily opening and closing of the branch.
• Check transactions to ensure accuracy, timeliness, and proper accounting.
• Work with leadership to resolve escalated customer concerns and system problems.
• File applications as completed throughout the day.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.
• Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .