Seasonal Front End Leader: Wow the Customer

Five Below; Downingtown (Chester County); On-site; USD 38,000 - 52,000; Full time

Job summary

Five Below is seeking a Support Lead to join our Downingtown team. You will support store leadership, drive front-end operations, and help deliver a WOW customer experience.

You will train associates, manage cash handling, ensure store cleanliness and safety, and help drive sales while maintaining high standards of performance. This role requires leadership, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Customer service oriented with a focus on CSAT and customer experience.
• Strong organizational and multitasking abilities for fast-paced retail.
• Ability to lead, train, and coach associates and drive store performance.

Responsibilities

• Wowed customers through personal interactions and service excellence.
• Lead front end operations and assist with opening/closing procedures.
• Train staff on customer service best practices and SOPs.

Skills

Customer Service

Organization

Productivity

Multi-tasking

Follows Direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales Driver/Goal Oriented

Job description

Five Below is seeking a Support Lead to join our Downingtown team. You will support store leadership, drive front-end operations, and help deliver a WOW customer experience.

You will train associates, manage cash handling, ensure store cleanliness and safety, and help drive sales while maintaining high standards of performance. This role requires leadership, strong communication, and the ability to multi-task in a fast-paced environment.