Seasonal Front Desk & Tax-Office Client Services Specialist

H&R Block, Inc.; Jackson (MS); Hybrid; USD 27,000 - 36,000; Full time

Job summary

H&R Block, Inc. in Jackson, MS is seeking a Client Service Professional / Receptionist to be the welcoming face of the office during tax season. This in-person role handles client check-in, scheduling, and front-desk coordination to support a smooth tax preparation process.

You will greet clients, answer phones, route to the right tax professional, and maintain a clean, organized office while safeguarding sensitive information. This position offers growth into tax services and office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Team collaboration

Scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Jackson, MS is seeking a Client Service Professional / Receptionist to be the welcoming face of the office during tax season. This in-person role handles client check-in, scheduling, and front-desk coordination to support a smooth tax preparation process.

You will greet clients, answer phones, route to the right tax professional, and maintain a clean, organized office while safeguarding sensitive information. This position offers growth into tax services and office leadership.