Client Experience Pro - In-Person Receptionist, Tax Office

H&R Block; Jackson (MS); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life outside of work support

Job summary

H&R Block in Jackson, MS is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in-person during tax season. The role supports office operations, coordinates with tax professionals, and provides a welcoming experience.

The position requires strong communication, multitasking, and confidentiality, with availability for evenings and weekends during tax season. Training and growth opportunities are available.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities with attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office cleanliness and organization for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Jackson, MS is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in-person during tax season. The role supports office operations, coordinates with tax professionals, and provides a welcoming experience.

The position requires strong communication, multitasking, and confidentiality, with availability for evenings and weekends during tax season. Training and growth opportunities are available.