Seasonal Front Desk & Guest Services Pro – Vail

Mountain Mastery Management Inc; Vail (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Sick leave

Parking

Holiday pay

Retirement plan

Job summary

Manor Vail Lodge in Vail, Colorado is seeking a seasonal Front Desk Agent (FT/PT) to warmly welcome guests, process check-ins, answer inquiries, and coordinate with housekeeping and engineering using the Springer Miller System.

The role offers shared housing possible, shifts mornings to evenings, 30–40 hours per week, and benefits including Colorado sick leave, parking, holiday pay, and a company retirement match after 90 days.

Qualifications

• High school diploma or GED required. One to three months of related experience or training preferred, or an equivalent combination of education and experience.

Responsibilities

• Greets, registers, and checks in guests.
• Issues room keys and assists guests with directions and an overview of the property and amenities.
• Answers inquiries about lodge services, guest registration, and local shopping, dining, entertainment, and travel directions.
• Inputs work orders from guests and staff through HotSOS to the Housekeeping and Engineering teams.
• Rings up and charges items from the lobby market.
• Works across multiple software systems at once to keep the guest experience seamless.
• Computes folios, collects payment, and makes change for guests.
• Posts charges such as room charges, dry cleaning, and spa services to guest folios.
• Completes shift checklist as assigned.
• Works with the Room Reservations and Housekeeping teams, partnering across all areas of the Lodge.
• Supervisor available for training, support and guidance.

Skills

Customer service

Cash handling

Multitasking

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Springer Miller System

Job description

Manor Vail Lodge in Vail, Colorado is seeking a seasonal Front Desk Agent (FT/PT) to warmly welcome guests, process check-ins, answer inquiries, and coordinate with housekeeping and engineering using the Springer Miller System.

The role offers shared housing possible, shifts mornings to evenings, 30–40 hours per week, and benefits including Colorado sick leave, parking, holiday pay, and a company retirement match after 90 days.