Front Desk Agent - Lodge Tower

East West Hospitality; Vail (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Complimentary employee parking

Ski pass benefit

Onsite gym access

Breakfast during shifts

Après service treats

Discounts and perks via Perk Spot

Job summary

East West Hospitality is seeking a Front Desk Agent at Lodge Tower in Vail, CO. You will welcome guests, manage stays, answer questions, and ensure a smooth check-in/out process.

The role emphasizes friendly, dependable service, multitasking, and pride in details. Schedule options include early and late shifts, with a strong team focus in a resort setting.

Qualifications

• Guest-focused and service-minded attitude to create a warm experience.
• Clear, professional communication with guests and team members.
• Ability to adapt to shifting priorities in a fast-paced front desk.
• Strong organizational skills to manage reservations and tasks.
• Reliable, proactive approach to guest requests and duties.

Responsibilities

• Check guests in and out, process payments, and manage reservations.
• Create a welcoming front desk and lobby experience and keep areas tidy.
• Respond to questions by in person, phone, and email with timely info.
• Coordinate with Housekeeping, Maintenance, and teams for updates.
• Assist with breakfast, coffee, and après service setup and breakdown.

Skills

Guest-Focused

Strong Communicator

Adaptable

Organized

Dependable

Tools

Property Management Systems

Job description

On-Site | $22/hr | Vail, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!
At Lodge Tower, the front desk is where the guest experience starts. As a Front Desk Agent, you'll welcome guests, manage the details of their stay, answer questions, solve problems, and keep the operation moving from arrival through departure. The right person is friendly, dependable, comfortable juggling multiple priorities, and takes pride in getting the details right.

What You'll Do Includes

• Check guests in and out, process payments, maintain accurate folios, and manage reservations and daily guest information.
• Create a welcoming front desk and lobby experience while keeping the area organized, clean, and ready for guests throughout the day.
• Respond to guest questions and requests in person, by phone, and by email, providing helpful information, local recommendations, and timely solutions.
• Work closely with Housekeeping, Maintenance, and other teams to coordinate guest requests, communicate important updates, and ensure smooth shift handoffs.
• Help with breakfast, coffee, and après service, including setup, restocking, presentation, cleanup, and jumping in wherever the operation needs support.

Why You'll Love It Here:

Great perks, a predictable schedule, and a location that's hard to beat. You'll have complimentary employee parking, a ski pass benefit, onsite gym access, breakfast during shifts, and après treats—all while working with a close-knit team in the heart of Vail, just steps from the mountain.

Location: Lodge Tower, Vail, CO

Job Start Date: As soon as possible

Employment Status: Full Time, Year Round

Pay Rate: $22/hour + the opportunity to earn commissions!

Schedule: 7:00am - 3:00pm or 3:00pm - 11:00pm

Posting Closes: 11/30/2026 or when filled

Our Ideal Candidate

• Guest-Focused & Service-Minded - Genuinely enjoys helping people and creating a warm, personalized experience for every guest.
• Strong Communicator - Communicates clearly and professionally with guests, coworkers, and other departments while maintaining a positive, welcoming demeanor.
• Adaptable & Team-Oriented - Comfortable shifting priorities, jumping in where needed, and contributing in a hands-on environment where teamwork matters.
• Organized & Detail-Oriented - Accurately manages reservations, guest requests, payments, and daily tasks while keeping guest-facing areas polished and organized.
• Dependable & Proactive - Reliable and punctual, with the initiative to anticipate guest needs, solve problems, and take action without always being asked.

What You'll Bring

• Customer Service Experience - Previous hospitality, hotel, retail, restaurant, or other customer-facing experience preferred.
• Technology Skills - Comfortable learning and using property management or reservation systems, email, and basic office technology.
• Professional Communication - Strong verbal and written English skills with the ability to interact professionally with guests and team members.
• Schedule Flexibility - Ability to work mornings, evenings, weekends, and holidays based on business needs.
• Physical Ability - Ability to remain on your feet for extended periods and perform light lifting, stocking, setup, and breakdown associated with front desk, breakfast, coffee, and après service.

Benefits

• Our 401(K) Plan comes with a discretionary employer match, and you'll have access to Career Development Trainings to enhance your skills.
• Additional perks include discounts at Eye Pieces and Venture Sports, corporate savings through Perk Spot, and a Sabbatical Program.
• We also offer a $500 Referral Program and an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.