Seasonal Front Desk Agent — Alpine Resort in Vail

Manor Vail Lodge; Vail (CO); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Colorado sick/leave

Discounts

Parking

Holiday pay

Retirement benefits with company match

Job summary

Manor Vail Lodge is seeking a Front Desk Agent or Winter Intern to welcome guests and set a welcoming tone at check-in. You will handle guest inquiries, process payments, and coordinate with housekeeping and reservations teams.

The role requires flexibility to work morning, midday, or evening shifts in a seasonal capacity for the Vail, Colorado property. Shared housing may be available, with benefits including sick leave, discounts, parking, holiday pay, and 90-day retirement matching.

Qualifications

• High school diploma or GED required.
• 1–3 months related experience or training preferred.
• Ability to work morning, midday, or evening shifts.

Responsibilities

• Greets, registers, and checks in guests.
• Issues room keys and assists guests with directions and an overview of the property and amenities.
• Answers inquiries about lodge services, guest registration, and local dining and directions.
• Inputs work orders from guests and staff through HotSOS to Housekeeping/Engineering.
• Rings up and charges items from the lobby market.
• Works across multiple software systems to keep the guest experience seamless.
• Computes folios, collects payment, and makes change for guests.
• Posts charges to guest folios (room, dry cleaning, spa).
• Completes shift checklist as assigned.
• Collaborates with Room Reservations and Housekeeping across lodge areas.
• Supervisor provides training and support.

Skills

Guest service

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Springer Miller System

Job description

Manor Vail Lodge is seeking a Front Desk Agent or Winter Intern to welcome guests and set a welcoming tone at check-in. You will handle guest inquiries, process payments, and coordinate with housekeeping and reservations teams.

The role requires flexibility to work morning, midday, or evening shifts in a seasonal capacity for the Vail, Colorado property. Shared housing may be available, with benefits including sick leave, discounts, parking, holiday pay, and 90-day retirement matching.