Seasonal Front Desk & Client Services Specialist

H&R Block; Oak Grove (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

This in-person role offers training, growth toward tax prep or office leadership, and emphasizes confidentiality. Ideal candidates have client-focused experience, strong communication, multitasking ability, and comfort with basic tech.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client interactions.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and staff to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Multitasking

Communication

Organizational skills

Tech basics

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals.

This in-person role offers training, growth toward tax prep or office leadership, and emphasizes confidentiality. Ideal candidates have client-focused experience, strong communication, multitasking ability, and comfort with basic tech.