Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Asheville (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, and coordinate scheduling alongside tax professionals in a fully in-person role.

You’ll support daily operations, maintain a clean office, and collaborate with a team to ensure a smooth client experience. This seasonal position offers opportunities to grow into tax prep or leadership roles.

Qualifications

• Experience in fast-paced client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office apps) and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Customer service

Scheduling

Office software

Phone etiquette

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-in, and coordinate scheduling alongside tax professionals in a fully in-person role.

You’ll support daily operations, maintain a clean office, and collaborate with a team to ensure a smooth client experience. This seasonal position offers opportunities to grow into tax prep or leadership roles.