Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Lenoir (NC); On-site; USD 18,000 - 25,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to create a welcoming first impression for clients and support daily office operations. You will greet clients, manage check-in, handle scheduling, and coordinate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, strong communication, and teamwork, with availability to work evenings and weekends during tax season in an on-site office environment.

Qualifications

• Experience in a fast-paced, client-centric environment
• Strong interpersonal and communication skills for professional client interactions
• Ability to multitask and manage competing priorities
• Excellent organizational skills with attention to detail
• Proficiency with basic computer programs and scheduling tools (Office, Teams)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming first impression
• Answer phones, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake, including document scanning and organization
• Maintain office organization and cleanliness to support a professional experience
• Collaborate with tax professionals and team members for seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Computer skills (Office/Teams)

Evenings/Weekend availability

Education

High school diploma/GED

Tools

Scheduling software

Microsoft Office

Teams

Job description

H&R Block is seeking a Seasonal Client Service Professional / Receptionist to create a welcoming first impression for clients and support daily office operations. You will greet clients, manage check-in, handle scheduling, and coordinate with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, strong communication, and teamwork, with availability to work evenings and weekends during tax season in an on-site office environment.