Seasonal Front Desk & Client Concierge — Tax Season

H&R Block, Inc.; San Bernardino (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals in person at the San Bernardino office. This role offers on-site training and a path into tax preparation or office leadership, with opportunities to build strong client relationships, handle sensitive information, and contribute to a smooth, professional

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Willingness to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Tech proficiency

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client.

You will manage client scheduling, support daily office operations, and collaborate with tax professionals in person at the San Bernardino office. This role offers on-site training and a path into tax preparation or office leadership, with opportunities to build strong client relationships, handle sensitive information, and contribute to a smooth, professional