Seasonal Front Desk & Client Concierge

H&R Block; Citrus Heights (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person in California. You will work with tax professionals, handle client intake, and maintain a professional environment during tax season.

This in-office role requires strong communication, multitasking, and confidentiality as you connect clients with the right tax professionals and assist the team in delivering a positive client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Scheduling tools

Microsoft Office

Microsoft Teams

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person in California. You will work with tax professionals, handle client intake, and maintain a professional environment during tax season.

This in-office role requires strong communication, multitasking, and confidentiality as you connect clients with the right tax professionals and assist the team in delivering a positive client experience.