Seasonal Front Desk & Client Concierge - Tax Office

H&R Block, Inc.; Santa Cruz (CA); Presencial; USD 23.000 - 37.000; Jornada completa

Descripción de la vacante

H&R Block in Santa Cruz, CA is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule visits, handle check-ins, and support daily operations alongside tax professionals.

This in-person role offers training and a potential path into tax preparation or leadership, with evenings and weekend shifts during tax season. Join a team focused on client service, integrity, and organized, professional experiences.

Formación

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Conocimientos

Customer service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends

Educación

High school diploma/GED or equivalent

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block in Santa Cruz, CA is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, schedule visits, handle check-ins, and support daily operations alongside tax professionals.

This in-person role offers training and a potential path into tax preparation or leadership, with evenings and weekend shifts during tax season. Join a team focused on client service, integrity, and organized, professional experiences.