Seasonal Front Desk & Client Concierge (In-Person)

H&R Block, Inc.; Ozark (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. in the United States is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations.

This in-person role focuses on scheduling, check-in, document handling, and coordinating with tax professionals to ensure a smooth client experience. You will greet clients, answer calls, book appointments, and maintain a professional office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer tools (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Greet clients

Phone scheduling

Office support

Team collaboration

Confidentiality

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in the United States is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations.

This in-person role focuses on scheduling, check-in, document handling, and coordinating with tax professionals to ensure a smooth client experience. You will greet clients, answer calls, book appointments, and maintain a professional office environment.