Seasonal Election Hotline Specialist

Maricopa County; Phoenix (AZ); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Work with a greater purpose

Growth opportunities within Maricopa

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Job summary

Maricopa County Elections is seeking a Temporary Hotline Representative to support Poll Workers, Troubleshooters, and Curbside Voters during the election season in Phoenix, AZ.

As a Hotline Representative, you will take inbound calls, create detailed tickets, provide troubleshooting over the phone, order supplies, and dispatch help to Vote Centers as needed. Overtime may be required. A high school diploma or GED and a background check are required. Bilingual English/Spanish is a plus.

Qualifications

• Requires a high school diploma or GED.
• Must pass background screening.
• Strong professional communication with internal and external stakeholders (written, telephone, verbal).
• Overtime during election cycle may be required.

Responsibilities

• Take inbound calls from Poll Workers at Vote Centers, Troubleshooters, or Curbside Voters.
• Create detailed tickets documenting each call.
• Provide troubleshooting over the phone and dispatch staff to Vote Centers as needed.
• Assist other Elections divisions with daily functions and activities.

Skills

Communication skills

Customer service

Multitasking

Phone etiquette

Bilingual (EN/ES)

Education

High school diploma or GED

Tools

Fresh Service Ticketing System

Microsoft Office

Call center software

Job description

Maricopa County Elections is seeking a Temporary Hotline Representative to support Poll Workers, Troubleshooters, and Curbside Voters during the election season in Phoenix, AZ.

As a Hotline Representative, you will take inbound calls, create detailed tickets, provide troubleshooting over the phone, order supplies, and dispatch help to Vote Centers as needed. Overtime may be required. A high school diploma or GED and a background check are required. Bilingual English/Spanish is a plus.