Seasonal Ecommerce & In-Store Pickup Pro

Michaels; Mission Viejo (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) with employer match

Tuition assistance

Job summary

Michaels in Mission Viejo, CA is seeking a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout. You will participate in truck unloading, stocking, and maintaining in-stock conditions, while promoting rewards programs and Omni-channel services like BOPIS and SFS.

Previous retail or customer service experience is preferred, and you will be expected to support store recovery, safety, and SOP adherence daily.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast, friendly checkout experience with cash handling to standards.
• Promote and enroll customers in the Rewards program and Private Label Credit Cards.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Maintain in-stock conditions and merchandise recovery.
• Support store safety and SOP adherence.

Skills

Retail experience

Customer service

Cash handling

Job description

Michaels in Mission Viejo, CA is seeking a store team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout. You will participate in truck unloading, stocking, and maintaining in-stock conditions, while promoting rewards programs and Omni-channel services like BOPIS and SFS.

Previous retail or customer service experience is preferred, and you will be expected to support store recovery, safety, and SOP adherence daily.