Seasonal Dawn Stocking & Customer Care Associate

Michaels of Canada; Mooresville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical coverage

dental coverage

vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts

partner discount programs

Job summary

The Michaels Companies store in Mooresville, NC is seeking a Store Associate to deliver friendly customer service, help customers shop, and ensure a fast checkout experience. You will participate in truck unloading, stocking, planograms, and maintain in-stock conditions while supporting store recovery.

Your role involves engaging customers with rewards programs, aiding omni-channel processes like BOPIS and SFS, and upholding SOPs and safety standards.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Assist customers in locating products and provide solutions.
• Provide a fast and friendly checkout experience with cash handling to standards.
• Engage customers in rewards programs and enrollments when applicable.
• Educate customers on VOC survey and collect feedback.
• Assist with Omni channel processes including BOPIS and SFS.
• Participate in truck unload, stocking, and planogram (POGs).
• Maintain store recovery and merchandise condition for in-stock shelving.
• Support shrink and safety programs and follow SOPs and company policies.

Skills

Retail experience

Customer service

Job description

The Michaels Companies store in Mooresville, NC is seeking a Store Associate to deliver friendly customer service, help customers shop, and ensure a fast checkout experience. You will participate in truck unloading, stocking, planograms, and maintain in-stock conditions while supporting store recovery.

Your role involves engaging customers with rewards programs, aiding omni-channel processes like BOPIS and SFS, and upholding SOPs and safety standards.