Seasonal Customer Service Representative

A&E Plumbing, Heating & Air; Hood River (OR); Hybrid; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible work from home options

Job summary

A service company in Hood River is seeking a Customer Service Representative for a summer position. The role involves answering incoming calls, assisting customers, maintaining databases, and scheduling HVAC maintenance. Ideal candidates will demonstrate strong attention to detail, organizational skills, and effective communication abilities. Experience with Service Titan is a plus. This position offers flexible work-from-home options as well as an opportunity to gain valuable experience during the summer.

Qualifications

• Strong attention to detail is necessary.
• Ability to organize tasks efficiently.
• Proficient multi-tasker with basic computer skills.

Responsibilities

• Answer all incoming calls swiftly and efficiently.
• Vet and route calls to appropriate staff members.
• Maintain the customer database and handle payments.
• Assist with scheduling and customer communications.

Skills

Attention to detail

Organizational skills

Multi-tasking

Verbal communication

Written communication

Tools

Service Titan

Job description

Overview

We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break.

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.

Responsibilities

• Answer all incoming calls by the second ring
• Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
• When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
• Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
• Maintain customer database.
• Take customer payments
• Email customer invoices or receipts
• Assist team members with simple tasks
• Assist with simple on call messages of cancelations, payments, receipts or estimates
• Answer simple customer questions
• Other projects or duties as assigned
• Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
• Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
• Needs to have great attention to detail
• Needs to posses strong organizational skills
• Proficient at multi-tasking
• Basic computer skills
• Needs strong verbal and written communication skills
• Experience with Service Titan a PLUS!

Qualifications

• Flexible work from home options available.