Seasonal Customer Service Representative

A&E Plumbing, Heating & Air; Gresham (OR); Hybrid; USD 20,664 - 27,552; Part time

Job summary

A service company in Gresham, Oregon, is seeking a Customer Service Representative for summer work. The role involves answering incoming calls, assisting customers, maintaining the customer database, and scheduling appointments. Strong organizational and communication skills are essential, along with attention to detail and the ability to multitask. Experience with Service Titan is a plus. Flexible work-from-home options may be available.

Qualifications

• This role is suitable for individuals who are flexible and can work from home.
• Ability to answer incoming calls promptly and assist customers effectively.

Responsibilities

• Answer all incoming calls quickly and efficiently.
• Maintain customer database and assist with payments.
• Help customers schedule maintenance with the appropriate technicians.

Skills

Customer service skills

Strong organizational skills

Attention to detail

Verbal and written communication skills

Multi-tasking

Tools

Service Titan

Job description

Overview

We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break.

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.

Responsibilities

• Answer all incoming calls by the second ring
• Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
• When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
• Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
• Maintain customer database.
• Take customer payments
• Email customer invoices or receipts
• Assist team members with simple tasks
• Assist with simple on call messages of cancelations, payments, receipts or estimates
• Answer simple customer questions
• Other projects or duties as assigned
• Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
• Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
• Needs to have great attention to detail
• Needs to posses strong organizational skills
• Proficient at multi-tasking
• Basic computer skills
• Needs strong verbal and written communication skills
• Experience with Service Titan a PLUS!

Qualifications

• Flexible work from home options available.