Seasonal Customer Service Pro — Build Loyalty

Brobston Group; Burlington (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

PTO

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a friendly, customer-focused associate to join our team in Massachusetts. You will provide excellent service, process transactions, handle returns, assist with order pickup, and mentor new hires on the register.

Strong communication and relationship-building are essential as you support a positive store environment. Hours vary, including evenings and weekends; pay starts at $18.15–$18.85 per hour, with benefits and opportunities for incentive pay.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to train and onboard new hires on the register.
• Ability to work in a fast-paced environment with multiple tasks.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions end-to-end.
• Troubleshoot and resolve customer concerns with empathy.
• Process transactions and ticketing using POS and store systems.
• Build relationships with teammates to support a positive environment.
• Protect the security and privacy of customer information.
• Promote Nordstrom Loyalty program and new tools/services.
• Hours vary based on business needs, including evenings and weekends.

Skills

Customer service

Windows OS

iOS/Android

Clear communication

POS training

Multitasking

Privacy awareness

Tools

POS systems

Store software

Job description

Nordstrom is seeking a friendly, customer-focused associate to join our team in Massachusetts. You will provide excellent service, process transactions, handle returns, assist with order pickup, and mentor new hires on the register.

Strong communication and relationship-building are essential as you support a positive store environment. Hours vary, including evenings and weekends; pay starts at $18.15–$18.85 per hour, with benefits and opportunities for incentive pay.