Seasonal Customer Service & Merchandising Associate

Michaels; Sugar Land (TX); Presencial; USD 17.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Benefits package

401(k) plan with employer match

Descripción de la vacante

Michaels in Sugar Land, TX is hiring a Seasonal Service Team Member to deliver friendly customer service, assist shoppers, and process transactions in a fast-paced, climate-controlled retail environment. You’ll unload trucks, stock shelves, support merchandising and planograms, and help customers find products.

This role requires standing for long periods, lifting heavy items, and availability for nights and weekends.

Formación

• Retail or customer service experience preferred.
• Ability to stand for long periods and lift heavy items as needed.
• Ability to work in a fast-paced retail environment.

Responsabilidades

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Conocimientos

Customer service

Cash handling

Store operations

Omni-channel

Merchandising

Custom framing (sales)

Descripción del empleo

Michaels in Sugar Land, TX is hiring a Seasonal Service Team Member to deliver friendly customer service, assist shoppers, and process transactions in a fast-paced, climate-controlled retail environment. You’ll unload trucks, stock shelves, support merchandising and planograms, and help customers find products.

This role requires standing for long periods, lifting heavy items, and availability for nights and weekends.