Seasonal Customer Service & Framing Specialist

Michaels Stores; Crystal Lake (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discounts

Job summary

Michaels in Crystal Lake, IL is hiring for a retail team member. You will assist customers, locate products, and provide friendly checkout with accurate cash handling. You’ll promote the Rewards program, enroll customers in the Private Label Credit Card, and support omnichannel services like BOPIS and SFS.

You will also help with merchandise stocking, planograms, stock recovery, and maintain a well‑stocked store. Shifts include nights and weekends; prior retail experience is preferred.

Qualifications

• Retail or customer service experience preferred.
• Willing to work nights, weekends and early mornings.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast, friendly checkout experience and handle cash to standards.
• Engage customers on Rewards and Private Label Credit Card enrollments.
• Educate customers on VOC surveys.
• Assist with Buy Online Pickup in Store and Ship From Store processes.
• Stock and merchandise, follow planograms and recover stock.
• Conduct in-store stock optimization and AD set duties as assigned.
• Support shrink and safety programs.
• Follow SOPs and company policies; be a role model for team members.
• Cross-trained in Custom Framing selling and production.

Skills

Retail customer service

Cash handling

Stocking/planograms

Upselling

Tools

POS system

Job description

Michaels in Crystal Lake, IL is hiring for a retail team member. You will assist customers, locate products, and provide friendly checkout with accurate cash handling. You’ll promote the Rewards program, enroll customers in the Private Label Credit Card, and support omnichannel services like BOPIS and SFS.

You will also help with merchandise stocking, planograms, stock recovery, and maintain a well‑stocked store. Shifts include nights and weekends; prior retail experience is preferred.