Seasonal Framing & Customer Experience Associate

Michaels; Gurnee (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Employee Assistance Program

Job summary

Michaels in Gurnee, IL is seeking a Store Associate to assist customers, process transactions, and support store operations. You will help customers locate products, explain benefits of the Rewards program, and participate in omnichannel activities like BOPIS and SFS.

You may also unload trucks, stock shelves, and assist with framing-related tasks as needed. The role requires a friendly, customer-focused approach, ability to stand for long periods, and willingness to work nights, weekends and

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Job description

Michaels in Gurnee, IL is seeking a Store Associate to assist customers, process transactions, and support store operations. You will help customers locate products, explain benefits of the Rewards program, and participate in omnichannel activities like BOPIS and SFS.

You may also unload trucks, stock shelves, and assist with framing-related tasks as needed. The role requires a friendly, customer-focused approach, ability to stand for long periods, and willingness to work nights, weekends and