Seasonal Customer Experience Associate

Michaels Stores; Aurora (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Benefits package

Job summary

Michaels Stores is seeking store team members to deliver friendly customer service, assist shoppers, and ensure a fast checkout in our Aurora, CO location. You’ll help customers locate products, promote the Rewards program, and participate in omnichannel activities like BOPIS and SFS.

Responsibilities include stocking, merchandising, and maintaining store standards while assisting with truck unloading and refunds. Flexibility for nights/weekends is often required.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Job description

Michaels Stores is seeking store team members to deliver friendly customer service, assist shoppers, and ensure a fast checkout in our Aurora, CO location. You’ll help customers locate products, promote the Rewards program, and participate in omnichannel activities like BOPIS and SFS.

Responsibilities include stocking, merchandising, and maintaining store standards while assisting with truck unloading and refunds. Flexibility for nights/weekends is often required.