Seasonal Customer Advocate

City Auto Glass, inc.; Pineville (NC); On-site; USD 24,000 - 34,000; Full time

Job summary

Safelite Group, Inc. is seeking a Seasonal Customer Advocate to handle administrative processes, scheduling, work orders and invoicing, and to greet customers in person while answering inbound calls and emails for a memorable experience.

The role requires 1–3 years of related experience, a high school diploma or equivalent, and the ability to travel up to 10% in a fast-paced environment. Competitive weekly pay starts at $20.75/hour.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch and reschedules.
• Confirm and complete work order information, including insurance verification and parts needs.
• Process buyouts, invoices and credit memos and rebills; manage work orders.
• Review orders from the national contact center and handle dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Professional appearance

Travel

Education

High School Diploma/GED/Equivalent

Job description

The Seasonal Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get

• Competitive weekly base pay starting at $20.75/hour.

What You'll Do

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

What You'll Need

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be performed.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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This job description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.