Seasonal CSR II: Enrollments & Support (Bilingual)

Maximus; Lawrence (KS); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

Maximus in Lawrence, KS is hiring a Seasonal Customer Service Representative II for an approximately 6-8 week term. You will handle basic inquiries, enroll callers into healthcare plans, and refer to authoritative materials. Bilingual English/Spanish and 20 WPM typing are required, with an 8-hour shift between 7am–7pm CST.

Experience in customer service and ability to work within contractual timelines are essential. OPM background and U.S.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Bilingual English/Spanish communication skills are required.
• Typing speed minimum 20 WPM and ability to work in a team environment.

Responsibilities

• Provides customer service for basic inquiries via phone, email, web chat, or mail.
• Follows scripts and uses information systems to assist callers.
• Escalates issues to supervisor as needed and suggests process improvements.
• Maintains timely handling of calls and adheres to privacy guidelines.
• Assists referrals, enrollment guidance, and location of reference materials.

Skills

Bilingual English/Spanish

Typing 20 WPM

Customer service experience

Teamwork

Education

High School diploma or equivalent

Tools

Computer system navigation

Job description

Maximus in Lawrence, KS is hiring a Seasonal Customer Service Representative II for an approximately 6-8 week term. You will handle basic inquiries, enroll callers into healthcare plans, and refer to authoritative materials. Bilingual English/Spanish and 20 WPM typing are required, with an 8-hour shift between 7am–7pm CST.

Experience in customer service and ability to work within contractual timelines are essential. OPM background and U.S.