Remote Seasonal Call Center Supervisor (Sept–Dec)

Dr. Mylissa's Medical Boutique; Lawrence (KS); Remote; USD 25,000 - 36,000; Full time

Job summary

Maximus is seeking a Call Center Supervisor to provide front-line, first-level supervision to customer service representatives to meet program objectives and service level agreements. This is a seasonal, remote (work at home) position lasting approximately 6-8 weeks from September to December.

You will work an 8-hour shift between 7am-7pm CST, with overtime required on Mondays during production and 12/11. Equipment will be provided, and you must reside within 75 miles of Lawrence, KS to pick up

Qualifications

• Bachelor's degree in related field is required.
• 3-5 years of relevant professional experience required.
• Must be a U.S. Citizen.

Responsibilities

• Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
• Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources.
• Develop work schedules and assign duties to direct report personnel to ensure efficiency.
• Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
• Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems.
• Ensure compliance with Wage & Hour policy, including ensuring non-exempt employees get their rest and meal breaks.
• Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
• Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis.
• Participate in meetings and recommend changes to policies and procedures.
• Assume leadership responsibility for departmental tasks and call center activities as required.
• Support and enforce call center expectations.
• Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership.
• Maintain a high level of confidentiality while performing all work tasks.

Education

Bachelor's degree or related field

Job description

Maximus is seeking a Call Center Supervisor to provide front-line, first-level supervision to customer service representatives to meet program objectives and service level agreements. This is a seasonal, remote (work at home) position lasting approximately 6-8 weeks from September to December.

You will work an 8-hour shift between 7am-7pm CST, with overtime required on Mondays during production and 12/11. Equipment will be provided, and you must reside within 75 miles of Lawrence, KS to pick up