Seasonal Client Support & Engagement Specialist

Jackson Hewitt - AHC; Village of Johnson City (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Referral bonus opportunities

Free continuing tax education

401k with Company Match

Tax preparation training

Job summary

Jackson Hewitt - AHC is seeking a Seasonal Client Support Associate to greet clients and provide essential support in our office network. You will actively engage with clients, confirm appointments, and help keep clients engaged during wait times, delivering friendly, helpful service.

This role emphasizes strong communication, a positive attitude, and the ability to learn quickly in a fast-paced retail environment with opportunities for advancement and training.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide essential support.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service

Job description

Jackson Hewitt - AHC is seeking a Seasonal Client Support Associate to greet clients and provide essential support in our office network. You will actively engage with clients, confirm appointments, and help keep clients engaged during wait times, delivering friendly, helpful service.

This role emphasizes strong communication, a positive attitude, and the ability to learn quickly in a fast-paced retail environment with opportunities for advancement and training.