Seasonal Client Services Concierge | Reception & Scheduling

H&R Block, Inc.; Little Falls (MN); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, assist in person, over the phone, or virtually, and maintain a tidy, organized office with the team.

This role emphasizes strong customer service, the ability to multi-task, and reliable time management in a fast-paced franchise environment across multiple locations in Minnesota.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Fast-paced environment

Multi-tasking

Organizational skills

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax professional. You will schedule appointments, assist in person, over the phone, or virtually, and maintain a tidy, organized office with the team.

This role emphasizes strong customer service, the ability to multi-task, and reliable time management in a fast-paced franchise environment across multiple locations in Minnesota.