Seasonal Client Service Concierge - In Person

H&R Block, Inc.; Terryville (NY); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, answer calls, manage appointments, and assist with intake and document handling to keep daily operations running smoothly. This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and interpersonal skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth experience.
• Collaborate with tax professionals and team members for daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Office etiquette

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, answer calls, manage appointments, and assist with intake and document handling to keep daily operations running smoothly. This in-person role requires strong communication, multitasking, and organizational skills, with availability for evenings and weekends during tax season.