Seasonal Client Services Concierge

H&R Block, Inc.; Fort Payne (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure every client’s needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced teamwork, strong organizational skills, and proficiency with Microsoft Office, with duties ranging from reception to supporting a busy franchise office.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task effectively.
• Strong organizational skills and time management.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients per their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service

Multitasking

Time management

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and help connect clients with the right tax professional. You will schedule appointments and ensure every client’s needs are met across in-person, phone, or virtual interactions.

The role emphasizes fast-paced teamwork, strong organizational skills, and proficiency with Microsoft Office, with duties ranging from reception to supporting a busy franchise office.