Seasonal Client Service Specialist - Front Desk

H&R Block, Inc.; Swanston (CA); Sur place; USD 23 000 - 37 000; Temps partiel

Résumé du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in person. You will connect clients with the right tax professional and help maintain a polished, confidential office environment.

The role offers in-person work with potential growth into tax preparation or leadership, and requires flexibility to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the team and clients.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Connaissances

Customer service

Interpersonal communication

Multitasking

Team collaboration

Attention to detail

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to greet clients, manage check-in and scheduling, and support daily office operations in person. You will connect clients with the right tax professional and help maintain a polished, confidential office environment.

The role offers in-person work with potential growth into tax preparation or leadership, and requires flexibility to work evenings and weekends during tax season.