Seasonal Client Service Specialist - Flexible Hours

H&R Block, Inc.; Lancaster (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax specialist. You’ll schedule appointments, support in person, by phone, or virtually, and help keep the office organized with the team.

Ideal candidates will have experience in fast-paced and customer service environments, strong multitasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task across tasks and channels.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multi-tasking

Organizational/time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax specialist. You’ll schedule appointments, support in person, by phone, or virtually, and help keep the office organized with the team.

Ideal candidates will have experience in fast-paced and customer service environments, strong multitasking and time-management skills, and proficiency with Microsoft Office.