Seasonal Client Services Specialist - Flexible Schedule

H&R Block, Inc.; Munising (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and support a clean, organized front desk environment with the team. The role emphasizes strong customer service in a fast-paced setting, with flexibility to assist across locations as needed and to perform additional

Qualifications

• Experience in a fast-paced environment is required.
• Previous experience in a customer service environment is required.
• Ability to multi-task across responsibilities is essential.
• Strong organizational and time-management skills are essential.
• Proficiency with Microsoft Office applications is expected.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all clients' needs are met during service, whether in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, ensure client needs are met across in-person, phone, or virtual interactions, and support a clean, organized front desk environment with the team. The role emphasizes strong customer service in a fast-paced setting, with flexibility to assist across locations as needed and to perform additional