Seasonal Client Service Receptionist - Flexible Schedule

H&R Block, Inc.; Victoria (TX); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, triage needs, and match them with the right tax professional. The role emphasizes friendly, personalized service and efficient scheduling in a fast-paced office.

Responsibilities include greeting callers and visitors, coordinating appointments, and ensuring client needs are met in person, by phone, or virtually, while maintaining a clean and organized workspace with the team.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service

Multi-tasking

Phone etiquette

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, triage needs, and match them with the right tax professional. The role emphasizes friendly, personalized service and efficient scheduling in a fast-paced office.

Responsibilities include greeting callers and visitors, coordinating appointments, and ensuring client needs are met in person, by phone, or virtually, while maintaining a clean and organized workspace with the team.