Client Experience Specialist (Seasonal Reception)

H&R Block, Inc.; High Point (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and keep the office running smoothly in Winston-Salem, NC. This in-person role supports tax professionals and offers a stepping stone into tax services or office leadership.

The position requires strong customer service experience, excellent communication, multitasking, and a professional demeanor. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric experience

Interpersonal skills

Multitasking

Detail oriented

MS Office

Scheduling systems

Evenings & weekends availability

Education

High school diploma or GED

Tools

Microsoft Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and keep the office running smoothly in Winston-Salem, NC. This in-person role supports tax professionals and offers a stepping stone into tax services or office leadership.

The position requires strong customer service experience, excellent communication, multitasking, and a professional demeanor. Evening and weekend availability during tax season is expected.