Seasonal Client Service Concierge - Tax Season Receptionist

H&R Block, Inc.; Siloam Springs (AR); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

H&R Block seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax experts in a friendly, professional manner. You will schedule appointments and assist clients across in-person, phone, and virtual channels while helping keep the office organized and welcoming.

Ideal candidates bring experience in fast-paced customer service, strong multitasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multitask across phone, in-person and virtual channels.
• Strong organizational and time-management skills.

Responsabilités

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all clients' needs are met during service, in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Perform other duties as assigned.

Connaissances

Customer service

Phone etiquette

Multitasking

Time management

Office communication

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax experts in a friendly, professional manner. You will schedule appointments and assist clients across in-person, phone, and virtual channels while helping keep the office organized and welcoming.

Ideal candidates bring experience in fast-paced customer service, strong multitasking and time-management skills, and proficiency with Microsoft Office.