Seasonal Client Service Concierge & Scheduler

H&R Block, Inc.; Carthage (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients and foster long-term relationships. You will answer phones, greet clients warmly, and match them with the right tax professional to meet their needs.

In this fast-paced role, you will multi-task, stay organized, and support the office with scheduling, ensuring every client leaves satisfied. Prior customer service experience and proficiency with Microsoft Office are preferred.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task and stay organized.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Phone etiquette

Client greeting

Scheduling

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to wow clients and foster long-term relationships. You will answer phones, greet clients warmly, and match them with the right tax professional to meet their needs.

In this fast-paced role, you will multi-task, stay organized, and support the office with scheduling, ensuring every client leaves satisfied. Prior customer service experience and proficiency with Microsoft Office are preferred.