Seasonal Client Service Concierge

H&R Block, Inc.; Laguna Woods (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and support daily office operations in person in Laguna Woods, CA.

The role involves scheduling, check-in, document handling, and collaboration with tax professionals to ensure a smooth client experience. Ideal candidates have client-centric experience, strong communication, and are available to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members.
• Handle sensitive client information with confidentiality.

Skills

Client service

Multitasking

Communication

Team collaboration

Office software

Scheduling

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients and support daily office operations in person in Laguna Woods, CA.

The role involves scheduling, check-in, document handling, and collaboration with tax professionals to ensure a smooth client experience. Ideal candidates have client-centric experience, strong communication, and are available to work evenings and weekends during tax season.