Seasonal Client Experience Specialist

H&R Block, Inc.; Levelland (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, schedule appointments, and help route clients to the right tax professionals.

This in-person role supports office operations and requires discretion with sensitive information. Experience in fast-paced client service and strong communication are essential.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork abilities.
• Ability to multitask and prioritize throughout the day.
• Detail-oriented and highly organized.
• Proficient with Microsoft Office and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Scheduling systems

Microsoft Office

Customer service

Education

High school diploma / GED

Tools

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, schedule appointments, and help route clients to the right tax professionals.

This in-person role supports office operations and requires discretion with sensitive information. Experience in fast-paced client service and strong communication are essential.