Seasonal Client Concierge | Receptionist at Tax Office

H&R Block, Inc.; Newland (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Newland, NC. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

It offers training and a clear path into tax preparation or leadership within the office. The position requires strong communication, teamwork, and the ability to multitask during tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities; organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Newland, NC. This in-person role welcomes clients, manages scheduling, and supports daily office operations alongside tax professionals.

It offers training and a clear path into tax preparation or leadership within the office. The position requires strong communication, teamwork, and the ability to multitask during tax season, including evenings and weekends.