Client Concierge & Tax-Season Receptionist

H&R Block, Inc.; Whiteville (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. in Whiteville, NC is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations during tax season. This in-person role offers training and potential advancement within tax services.

You will collaborate with tax professionals, handle sensitive information, and maintain a welcoming, organized office environment, contributing to a positive client experience and office efficiency.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Microsoft Office

Microsoft Teams

Scheduling systems

Evenings and weekends

Education

High school diploma/GED

Job description

H&R Block, Inc. in Whiteville, NC is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations during tax season. This in-person role offers training and potential advancement within tax services.

You will collaborate with tax professionals, handle sensitive information, and maintain a welcoming, organized office environment, contributing to a positive client experience and office efficiency.