Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Black Mountain (NC); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. in Black Mountain, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations.

You will schedule appointments, manage check-ins, and connect clients with tax professionals to ensure a smooth, professional experience. This in-person role requires strong communication, multitasking, and discretion, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in fast-paced client-facing environments.
• Strong interpersonal and communication skills.
• Ability to multitask with attention to detail.
• Proficiency with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Communication

Multitasking

Scheduling

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Black Mountain, NC is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations.

You will schedule appointments, manage check-ins, and connect clients with tax professionals to ensure a smooth, professional experience. This in-person role requires strong communication, multitasking, and discretion, with availability to work evenings and weekends during tax season.