Seasonal Front Desk & Client Concierge (Tax Season)

H&R Block, Inc.; Olde West Chester (OH); On-site; USD 17,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

This in-person role handles client check-in, appointment scheduling, and document intake while supporting daily office operations alongside tax professionals. The ideal candidate has experience in fast-paced, client-focused environments, excellent interpersonal skills, and the ability to multitask during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office.

This in-person role handles client check-in, appointment scheduling, and document intake while supporting daily office operations alongside tax professionals. The ideal candidate has experience in fast-paced, client-focused environments, excellent interpersonal skills, and the ability to multitask during tax season.