Seasonal Client Concierge & Front Desk Support

H&R Block, Inc.; New London (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person at our Wisconsin location. You will manage client scheduling, check-in, and coordinate with tax professionals to ensure a smooth, professional client experience.

Ideal candidates have strong interpersonal skills, prior customer service experience, and the ability to multitask while maintaining attention to detail.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle confidential client information with discretion and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organization

Office software

Evening/weekend availability

Education

High school diploma

Tools

Scheduling systems

Microsoft Office

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person at our Wisconsin location. You will manage client scheduling, check-in, and coordinate with tax professionals to ensure a smooth, professional client experience.

Ideal candidates have strong interpersonal skills, prior customer service experience, and the ability to multitask while maintaining attention to detail.