Seasonal Breakfast Host/Hostess - Mountain Resort Perks

Alterra Mountain Company; Utah; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Solitude season pass for you and?

Discounts on Solitude lift tickets

Discounts on food, rentals, retail, &

Comprehensive benefits portfolio

401(k) plan with company match

Employee Assistance Program

Job summary

Solitude Mountain Resort is seeking a friendly and customer-focused Breakfast Host/Hostess for Solitude Village. This part-time seasonal role involves greeting guests, managing reservations, seating, and ensuring a smooth dining flow in the front-of-house during breakfast service.

The ideal candidate has excellent communication, organization, and cash-handling skills, with a positive demeanor during peak hours.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Positive attitude and ability to remain composed during busy times.
• Customer-focused mindset and ability to create a welcoming atmosphere.
• Proficiency in handling cash transactions and basic computer systems.
• Multitasking capability to manage reservations, seating, and guest inquiries simultaneously.
• Flexibility to work during peak hours, weekends, and holidays.
• Previous experience in a customer-facing role, hospitality preferred.
• High school diploma or equivalent; additional hospitality training is a plus.

Responsibilities

• Greet guests as they arrive with a friendly and welcoming demeanor.
• Escort guests to their assigned tables, considering reservations, group sizes, and special requests.
• Manage waiting lists and inform guests about estimated wait times.
• Handle reservation inquiries, both over the phone and in person.
• Maintain an accurate record of reservations, ensuring efficient use of available tables.
• Confirm reservations in advance and communicate any special requests to the kitchen and serving staff.
• Provide exceptional customer service by addressing guests' questions, concerns, and special requests.
• Offer menu suggestions, information about daily specials, and assist with dietary restrictions.
• Accommodate guest preferences and make appropriate seating arrangements.
• Act as a liaison between guests and the kitchen staff, servers, and management.
• Relay information about delays, changes in table availability, and special occasions to the appropriate teams.
• Optimize seating arrangements to ensure even distribution of guests and efficient table turnover.
• Maintain a keen awareness of the restaurant's layout and available tables to minimize wait times.
• Keep the entrance area and waiting area clean, tidy, and well-organized.
• Ensure menus are clean and available for guests as they arrive.
• Assist in managing the flow of customers to prevent overcrowding.
• Handle cash transactions for reservation deposits, if applicable, and manage any payment processing for waitlist guests.
• Inform guests about ongoing promotions, special events, and loyalty programs to enhance their dining experience.
• Manage difficult situations or customer complaints professionally and escalate issues to management as needed.

Skills

Interpersonal skills

Communication skills

Organizational skills

Positive attitude

Customer-focused

Cash handling

Basic computer systems

Multitasking

Peak hours flexibility

Customer-facing experience

High school diploma

Education

High school diploma or equivalent

Tools

Cash register

Job description

Solitude Mountain Resort is seeking a friendly and customer-focused Breakfast Host/Hostess for Solitude Village. This part-time seasonal role involves greeting guests, managing reservations, seating, and ensuring a smooth dining flow in the front-of-house during breakfast service.

The ideal candidate has excellent communication, organization, and cash-handling skills, with a positive demeanor during peak hours.