Seasonal Brand & Customer Experience Associate

Old Navy; Cleveland (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

401(k) matching

Employee stock purchase plan

Medical/dental/vision

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service and educating shoppers on products and loyalty programs. You will collaborate with leadership to provide an Omni‑channel customer experience and contribute to meeting store goals.

This role requires strong communication, a customer‑focused mindset, and the ability to thrive in a fast‑paced retail environment, with flexible scheduling including evenings and weekends.

Qualifications

• Proven ability to deliver excellent customer service.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced retail environment.

Responsibilities

• Engage with customers and deliver a best-in-class experience.
• Educate customers about loyalty programs and product features.
• Drive sales through suggestive selling and omni‑channel support.
• Maintain neat, organized work area and assist across store roles.
• Support operations on the sales floor, fitting room, and cash wrap.

Skills

Customer service

Communication

Teamwork

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service and educating shoppers on products and loyalty programs. You will collaborate with leadership to provide an Omni‑channel customer experience and contribute to meeting store goals.

This role requires strong communication, a customer‑focused mindset, and the ability to thrive in a fast‑paced retail environment, with flexible scheduling including evenings and weekends.