Seasonal Airport Customer Experience Rep | Evening/Night

National Car Rental; Milwaukee (WI); Presencial; USD 25.000 - 31.000; Tempo parcial

Resumo da vaga

National Car Rental in Milwaukee at the Milwaukee Airport (MKE) is hiring a Seasonal Customer Experience Representative (CXR) to provide friendly, efficient service, explain rental terms, and help customers across reservations, check-ins, and returns. This seasonal role offers day and night shifts with pay of $18/hour for day shifts and $22.50/hour for night shifts, with potential bonuses.

The position runs up to 180 days, with a schedule that includes Thursday through Sunday or Wednesday

Qualificações

• Must be at least 18 years old.
• Authorized to work in the United States and not require work sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 3 years.
• Seasonal work lasting a maximum of 180 days.

Responsabilidades

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services.
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment.
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors.
• Place outgoing calls for callback management, and miscellaneous calls as assigned.
• Assist to assess condition of rental upon return.
• Notify Management of any known customer problems.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training.
• Perform miscellaneous and backup duties job-related duties as assigned.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned

Conhecimentos

Customer service

Sales experience

Communication

Formação

High School Diploma or GED

Descrição da vaga

National Car Rental in Milwaukee at the Milwaukee Airport (MKE) is hiring a Seasonal Customer Experience Representative (CXR) to provide friendly, efficient service, explain rental terms, and help customers across reservations, check-ins, and returns. This seasonal role offers day and night shifts with pay of $18/hour for day shifts and $22.50/hour for night shifts, with potential bonuses.

The position runs up to 180 days, with a schedule that includes Thursday through Sunday or Wednesday