Seasonal Customer Service Representative - Dane County Airport - Evening Shift

National Car Rental; Madison (WI); On-site; USD 25,000 - 30,000; Full time

Job summary

National Car Rental in Madison, WI is hiring a Seasonal Customer Experience Representative to support vehicle rentals and provide exceptional service at the Dane County Airport location. You will greet customers, explain rental terms, upsell optional protection products, and help with reservations and returns to ensure a smooth experience.

Work is seasonal for up to 180 days with day shifts at $18/hour and night shifts at $22.50/hour plus potential bonuses; candidates must be 18+, authorized to

Qualifications

• Must be 18+ and authorized to work in the United States.
• High School Diploma or GED required.
• Valid driver's license with a clean driving record in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Explain rental terms, vehicle features and services.
• Upsell protection products, upgrades, fuel options and other services.
• Assist with reservations, rate quotes, questions and returns.
• Coordinate callbacks and follow-up as needed.
• Ensure proper inspection and return of rental vehicles.
• Maintain attendance and punctuality.

Skills

Customer service

Communication

Upselling

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is Seasonal and cannot exceed 180 days.

This position pays $18 / hour for day shift and $22.50 / hour for night shift plus potential bonuses.

This position is located at the Dane County Airport - 4000 International Lane Madison, WI 53704.

We Have The Following Schedules Available

• 5 days per week with at least 1 weekend day required: 8:00am to 5:00pm
• 5 days per week with at least 1 weekend day required: 3:00pm to 1:00am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be available for Seasonal work lasting a maximum of 180 days.